The Flexi
£11.99
VAT Included
Designed with your well-being in mind, the Flexi provides a gentle yet effective stretch to help alleviate tension and improve flexibility in your spine. Crafted from high-quality, durable materials, this back stretcher is your trusty companion for daily relaxation and rejuvenation.
Quantity
Return & Refund Policy
Last Updated: 14-09-2023
Thank you for shopping at Phoenix! We are committed to providing you with high-quality recovery products for your well-being. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please contact our customer service team at info@phoenixrecoveryco.com to obtain a return authorization.
Please note that the customer is responsible for return shipping costs.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
If your item is defective or damaged upon receipt, we will be happy to exchange it for the same item. Please contact us within 30 days of receiving the product to arrange an exchange.
Contact Us
If you have any questions on how to return your item to us, contact us info@phoenixrecoveryco.com
Shipping info
We're thrilled to offer free shipping to our valued customers in the UK and Ireland! Here's what you need to know: All orders with a delivery address in the UK or Ireland qualify for free shipping.
Delivery Times: Our team works hard to ensure your order is processed and dispatched promptly. Please allow 1 business day for processing and 3 business days for delivery within the UK and Ireland.
Order Tracking: Once your order is dispatched, you'll receive a confirmation email with a tracking number, so you can monitor the journey of your package.
Additional Information: For any shipping-related inquiries or assistance, feel free to contact our dedicated customer support team at info@phoenixrecoveryco.com.
International Shipping: At the moment, our free shipping offer is available exclusively for orders within the UK and Ireland therefore fees may apply.
Thank you for choosing us. We appreciate your trust in our products and services.